Upon subscribing, you have the freedom to include an unlimited number of design requests in your queue, and they will be delivered sequentially, one after another. Bigger requirements are divided into small batches, thus we can go delivering project increments weekly. 

Typically, the majority of design requests are fulfilled within a remarkably swift timeframe of two days or less. This expedient turnaround time allows you to swiftly obtain the finished designs and proceed with your projects without unnecessary delays. It is worth noting, though, that the completion duration may vary for more intricate or intricate requests. In such cases, where the design requirements are more complex, it may require a bit more time to ensure meticulous attention to detail and deliver exceptional results.

The specific timeframe for these complex requests will be communicated to you based on the project’s unique specifications, ensuring that the necessary time and care are dedicated to meeting your specific design requirements. Rest assured, our team is committed to delivering high-quality designs promptly while ensuring that the complexities of the design brief are adequately addressed.

We comprehend that there may be instances when you have a limited number of design tasks to fulfill within a given month. It’s possible that you currently only have one or two design requests at hand. This is where the pause feature becomes incredibly convenient.

Our billing cycles are structured around a 31-day period. Let’s consider a scenario where you subscribe to the service and utilize it for 21 days, after which you decide to pause your subscription. By doing so, the billing cycle will be temporarily halted, and you’ll have 10 remaining days of service that can be utilized at any point in the future.

This flexibility allows you to effectively manage your subscription according to your specific needs and workload. It ensures that you only pay for the service when you require it, and any unused days can be conveniently saved for later use. This feature empowers you to optimize the allocation of your design resources, making the most efficient use of your subscription based on the fluctuating demands of your design projects.

In our design process, we utilize a combination of professional Adobe software suite and Figma. For complex projects, we rely on the robust capabilities of Adobe software, which includes tools like Photoshop, Illustrator, and InDesign.

These industry-standard applications allow us to handle intricate design tasks with precision and creativity. Additionally, for simpler projects or collaborative design work, we leverage the user-friendly interface and collaborative features of Figma, which enables efficient design collaboration and prototyping.

By employing a versatile toolkit of Adobe and Figma, we ensure that we have the appropriate tools and software to meet the unique requirements of each project, delivering high-quality designs tailored to our clients’ needs.

DRK Studios provides abundant flexibility in the methods you can employ to request designs through Trello. In order to ensure a comprehensive understanding of the most comlpex project concept and requirements, DRK Studios initiates the project with a 20-minute video conference call – briefing. This briefing serves as an essential step at the beginning of the collaboration, allowing the design team to engage directly with the client and gain valuable insights. During this interactive session, both parties can discuss the project scope, clarify any questions or concerns, and establish clear design parameters.

Clients have various options when it comes to requesting designs, such as submitting requests directly within Trello, sharing design specifications through Google docs or wireframes, or even recording a concise Loom video briefing for those who prefer a more visual approach. 

Essentially, any form of content that can be linked to or shared within Trello is accepted and considered suitable for design requests. This versatility ensures that clients can utilize their preferred mediums and formats to effectively communicate their design requirements, making the design request process seamless and accommodating to individual preferences.

Rest assured, if the design does not meet your preferences or expectations, there is no need to worry.

At DRK Studios, we are committed to your satisfaction, and we understand the importance of aligning the final design with your vision. We offer a revision process that ensures we will continue working on the design until you are completely satisfied.

We value your input and feedback throughout the revision process, and our talented design team will diligently incorporate your suggestions to refine and enhance the design.

Our goal is to ensure that the final result not only meets but exceeds your expectations, ultimately delivering a design that you are 100% satisfied with. Your satisfaction is our priority, and we are dedicated to going the extra mile to achieve it.

That is perfectly alright.

In the event that you have completed your single design request and do not currently have any additional design needs, you have the option to pause your subscription.

By pausing your subscription, you can effectively suspend the billing cycle until you are ready to resume and utilize our services again. his way, you can make the most of your subscription without letting any remaining time or resources go to waste.

We understand that design requirements can vary in frequency, and our flexible subscription model allows you to align your subscription with your specific design needs.

So, feel free to pause your subscription when you have fulfilled your immediate design request, and when you’re ready for further design assistance, you can easily reactivate your subscription and continue collaborating with our team.

With DRK Studios, you have the freedom to adapt your subscription to your evolving design requirements, ensuring a cost-effective and efficient design experience.

Given the exceptional quality and standard of our work, it is important to note that DRK Studios does not provide refunds.

We are committed to delivering designs that meet and exceed your expectations, investing our expertise, creativity, and resources into each project.

Our dedicated design team puts forth their best efforts to ensure that every design is crafted with precision, professionalism, and attention to detail. As a result of this commitment to excellence, we stand behind the quality of our work.

Thus, while we do not offer refunds, we are fully committed to working closely with you throughout the design process to address any concerns or revisions necessary, ensuring that the final design meets your requirements and vision.

Our aim is to provide you with a design experience that surpasses your expectations and delivers exceptional results that you can confidently rely on.